Refund policy

Return and Exchange Policy

We encourage you to take a moment to understand how our products are crafted. At RANGGRATI, many of our products are handcrafted by traditional artisans from rural India. This craftsmanship results in each product being unique, with slight variations in color, texture, and design.

These irregularities are characteristic of natural-dyed and block-printed products, making each piece exquisite and distinctive. An irregular weave, print, or stitch should not be viewed as a defect. Rather, handloom products inherently involve a degree of variability, which adds to their charm and uniqueness.

Despite these natural variations, RANGGRATI stands firmly behind the quality of our products. As a standard policy, we do not offer returns or exchanges for products delivered in perfect condition according to the order placed. However, if the product you received is incorrect (i.e., it doesn’t match the item in your order confirmation) or has a genuine quality or manufacturing defect, we are more than willing to re-fulfill your order. Please read below for details.

1.       In the unlikely event that your merchandise arrives damaged or is defective, you must email us a photo of the damage/defect in the product within 48 hours of receiving your order.

Covered Defects:

Includes but is not limited to:

  • Physical flaws in the construction of the product, such as fabric tearing or stitch unraveling, that are not due to improper use.

What is Not Covered:

Includes but is not limited to:

  • Normal wear and tear.
  • Improper use of the product.
  • Minor imperfections, such as slight cosmetic flaws.
  • Stains, tears, burns, and discoloration that occur over time or are caused by the user.
  • Personal preferences regarding the softness, firmness, smoothness, or other attributes of the product.
  • Products that have been purchased or acquired second-hand, resold, gifted, or are no longer in the possession of the original owner.
  • Physical damage to the product caused by the user.
  • Allergies or sensitivities to fabrics or materials.
  • Damage caused by animals, rodents, or children.
  • Naturally occurring odors from polyester and spandex.
  • Damage resulting from improper cleaning methods or materials.
  • Items purchased from the SALE section cannot be returned or exchanged.

Non-Returnable Items:

Includes but is not limited to:

  • Customized or altered apparel.
  • Discounted products (all items listed under the SALE category).
  • Items of personal hygiene.

Please note: Exchanges or refunds will not be provided for items listed under "What is Not Covered" or "Non-Returnable Items" unless a covered defect is identified or the product is different from its description.

2.       Any customized order cannot be exchanged or returned

3.       Eligible products (only if found damaged/defective) may be returned within 1 week after the date the delivery.

4.       As soon as your email request is received and approved by our team via email, we will arrange for a return pick-up at an agreed-upon time or customer shall ship the product to us. Upon receiving the damaged/defective product, it shall undergo necessary quality checks. The actual cost of courier of the initial order shipment and return shipment will both be borne by the customer. 

5.       Only products in brand new and unwashed conditions, with original packing intact, are eligible for return considerations. Once your return request has been authorized by our team via email, the refund will be initiated after the product goes through the necessary quality checks.

At Ranggrati, we offer a simple, hassle-free, exchange policy and are pleased to exchange your purchase that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 7 days from the date of intimation, for a different size or style. One of our Customer Care team members will be happy to assist you through this process. You can contact them by email at contact@ranggrati.com or by phone at +91 9980323434 Monday to Saturday, between 9:00 AM to 5:00 PM (IST). Please specify the following information to ease this process by providing

·       Order number

·       Delivery address

·       Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item

Such return/exchange shall be processed after deducting shipping charges paid by the Customer on placing the order.

Products bought online cannot be exchanged or returned in store.

Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.

CANCELLATION

Orders can be cancelled only before shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order thrice, post which the merchandise is sent back to our warehouse.

No refunds would be given if the customer has provided wrong or incomplete shipping address,  and/or the package is refused by the recipient.

REVERSE PICK-UP POLICY

We offer our customers a simple, Reverse Pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order. Once you contact our customer support team we shall arrange for a reverse pick up and subsequent costs of shipping are to be borne by the Customer as applicable.

DAMAGED GOODS

Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. In case you receive a package, which you believe was damaged in transit, please retain the original packaging (along with price tags, invoices, labels etc.) until someone from our team reviews it. Additionally, please mention details about the damaged merchandise on the delivery receipt instead of signing it as 'received'.

 'Damage' does not include any issue with the product pertaining to the style/design of the product purchased.

INTERNATIONAL ORDERS

In case of International Orders, we do not offer return or exchange of the product unless its found and approved as damaged.  

If a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping agency (like DHL, Fedex etc.) , then RANGGRATI will not be liable to refund any amount for such orders.

Disclaimer: All policies are subject to change without prior notice.