Shipping policy

Shipping Policy

Domestic Shipping:

  1. At RANGGRATI, we take great care in delivering your products to you, and we partner only with reputed national couriers. We know waiting for your order can be tough. We ship through registered courier companies for orders within India as well as international orders. Our aim is to ship our products in a quick, safe and inexpensive manner.
  2. All orders are dispatched within 4 working days under normal circumstances and thereafter delivered by third party logistics partners. Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. 'Express deliveries’ may be availed, subject to availability, upon special request at an additional cost to the customer.
  3. If the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed by email.
  4. While Ranggrati aims to provide its services through online orders and ensure the delivery of its Product(s) all across India, Currently, Ranggrati  has a select list of areas where delivery can be undertaken. At the time of placing an order for purchase of Product(s), customers are required to enter their pin-code details to verify if deliveries can be carried out in their area. If the area where the user wishes that the purchased Product(s) be delivered is not within delivery network recognized by the Logistics Partner(s) of Ranggrati , Ranggrati  will not be able to process the order further.
  5. Shipping charges are non-refundable.
  6. Kindly make sure that you provide the complete & accurate shipping address including pincode/zip code and a mobile number. This will help in delivering your order faster. 
  7. During a period of sale, dispatches could take upto 5 working days to be dispatched due to high volumes and or over crowded logistic networks.
  8. As soon as your package ships, we will email you your package tracking information.

Please write to us at contact@ranggrati.com or call +91-9980323434 for special requests.

International Shipping:

  1. Our international shipments are delivered through DHL. Shipping charges can be seen at the time of checkout after you provide your complete shipping address.
  2. Prices mentioned on our website include all duties/taxes payable in India. Any additional duties/taxes levied by your country are to be borne by you. Our shipping partner will collect these (if any) at the time of delivery. Please know that most shipping partners charge an additional service fee incase they have to pay customs duty on your behalf. This service fee will be presented to you along with the customs duty paid and is to be borne by you. If you'd like to avoid this service fee, simply call the shipping partner with your tracking number and inform them that you would like to do the customs presentation yourself once the parcel reaches your country. The shipping partner will intimate you once the parcel is ready for customs clearance.
  3. As soon as your package ships, we will email you your package tracking information.
  4. Our standard delivery time is 12-20 working days. That said, this may extend in case of delays in borders/customs clearance or for other reasons, which is beyond our control.
  5. In case of an unsuccessful delivery, our shipping partner will notify you that a delivery attempt was made. It is your responsibility to ensure that you arrange an alternate date/time and take delivery of your order. In the rare instance that an order remains uncollected and is returned back to us - we will deduct the two-way shipping costs and offer the balance in the form of store credit.

General shipping Policy

1.       In such events of delay, Ranggrati shall make reasonable attempt at proactively intimating the end user by writing to end user’s registered email account and/or mobile number. Further, Ranggrati  shall be under no obligation to compensate the user for any mental agony or any tortuous claim that may otherwise arise because of a delay in the shipment and delivery.

2.       Return and exchange of purchased Product(s) shall be carried out by Ranggrati reverse-logistics partners, which are separate and distinct from Ranggrati . Please note that Ranggrati  shall not be liable for any act(s) and/or omission(s) of such reverse logistics partners. Further details on how end users may process returns and exchanges of purchased Products have been set out under the Return and Refund Policy.

3.       DAMAGED PRODUCT - If you have received the Product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Please notify us immediately on consumer experience helpline on +91-9980323434 or email on contact@ranggrati.com mentioning the Order ID. Post validation, Ranggrati will ensure that a new order is placed and sent with no additional cost.

  1. While Ranggrati aims to provide its services through online orders and ensure the delivery of its Product(s) all across India, Currently, Ranggrati  has a select list of areas where delivery can be undertaken. At the time of placing an order for purchase of Product(s), customers are required to enter their pin-code details to verify if deliveries can be carried out in their area. If the area where the user wishes that the purchased Product(s) be delivered is not within delivery network recognized by the Logistics Partner(s) of Ranggrati , Ranggrati  will not be able to process the order further.

5.       Prior to making payments for the purchase of Product(s), the user will be prompted to provide a shipping address. While entering shipping address details, the user should ensure to provide correct, complete and accurate information along with landmarks if any to aid delivery. Ranggrati shall not, under any circumstance, be liable for any failure in delivery of the purchased Product(s) arising out of the user’s failure to provide correct, complete and/or accurate information.

6.       Please write to us at contact@ranggrati.com or call +91-9980323434 for any query you may have.

 

Disclaimer: All policies are subject to change without prior notice.